Office Policies


We try to manage the schedule carefully, so that patient wait times are negligible, and so our dental and hygiene professionals can fully dedicate their time to your planned treatment.

Our staff will set a specific time for your dental visit.  Please try to arrive on time or a few minutes early, to ensure that you receive the comprehensive oral care that you require, without any significant wait time.

We do understand though that unexpected events may cause a late arrival.  If you do arrive late, we will attempt to accommodate your needs without disrupting our scheduled time with other patients. But please let us know as quickly as you can – we are masters of juggling, but extra lead time helps!

If you are unable to keep a scheduled appointment, we ask that you provide us with at least 48 hours notice to avoid possible charges and so that your appointment time may be offered to another patient.

For your convenience, we offer to confirm your appointment via email or text.

Financial Policy

For your convenience, we accept Visa and MasterCard. If you have questions regarding your account, please contact us at our office. Many times, a simple telephone call will clear any misunderstandings. We will electronically submit the insurance forms for your insurance reimbursement.

Insurance Policies and Information

Your insurance plan is a contract between you and the insurance carrier/your employer.  As such, you are responsible for your account, not the insurance carrier. We ask that you provide our front desk team with your policy numbers and coverage information, and inform us of any changes to your current dental insurance policy and personal information.
Where possible, we will assist you in optimizing the benefits available under your policy. As a courtesy to you, our office will submit your claims to your insurance carrier. We offer electronic submission (EDI) where possible to expedite the claim process. Most payments are processed in a few days rather than a few weeks.

When extensive treatment is planned, we will send a detailed estimate or pre-determination to the insurance carrier(s) involved. In most cases, the response is sent to the insured/employee within 2-3 weeks.  Please note that for privacy reasons, the insurer must inform and communicate with you as its client – not with the dental office.

Privacy Policy

Privacy of personal information is an important principle in the provision of quality dental care to our patients. We understand the importance of protecting your personal information and we respect the privacy of all our clients.

All contact and personal information gathered is for internal purposes only and will never be shared with any third party without prior notice or consent. We comply fully with the federal privacy legislation, the Privacy Information and Protection and Electronic Documents Act (PIPEDA).

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